Online testing
for Wise™ Technician Level 2 Certification

Your WISE™ Level 2 Certification starts here

We make it simple for WISE Level 1 certified techs to take the WISE Level 2 certification exam online from the comfort of home or work!

We are the Exclusive virtual WISE Authorized Training Administrator

As a WISE Authorized Training Administrator, we are committed to training and certifying technicians to the WISE Standard.

what you'll need
for your hands-on, Live Demonstration

Before exam day

STEP 01

Register for exam today

Register and pay your exam fee today by clicking below. You will be given access to the testing platform and begin your exam preparation process before you schedule your exam time. You must be WISE Level 1 certified to take the exam.

STEP 02

Verify Your Identity

You will need to verify your identity in order to to prevent fraud and facilitate our standard checks. This helps bring accountability to your hard earned credentials.

STEP 03

Complete Pre-Exam Course

There is a brief course that you must complete to prepare you and verify that you are ready to take the WISE Level 2 Certification Exam.

WISE Level 2 certification
STEP 04

Prepare Your Devices & Tools

You will need two (2) functional devices to use for your exam as well as the necessary tools for a repair. For this exam, you will be demonstrating your ability to disassemble, identify components, basic troubleshooting, and reassembly of the devices. The devices must still be fully functional when you are done with the exam.

STEP 05

Schedule Your Exam

Lastly, you will choose the best day and time to take your test from our exam scheduling system. You will need 90 minutes (1.5 hours) to take your exam.

On exam day

perform a system test

Make sure to do the required system test and exam simulation before exam day.

FInd a testing space

Find a quiet, distraction-free area in your home or office and be sure to have all required tools and working devices.

Have your ID Ready

Your ID must be valid and up to date. You will need to provide the ID that was used during the identification validation process.

WISE Level 2 Certification

SIgn Up For Your Wise Exam

Start Immediately

You’ll receive instant access to the Learning Portal to begin your exam preparation directly after enrollment.

Unlimited Access = No Time limit

Your exam fee locks today’s savings in and allows you to schedule your exam whenever you’re ready in the future.

Show that You're a Pro

By successfully completing your exams, you will:

  • Have a record of your growth and learning results.
  • Bring proof of your progress back to your organization.
  • Become Industry-Recognized WISE™ Certified.
  • Earn credits toward industry certifications.
  • Separate yourself from your competition in a major way!

WISE LEVEL 2 ONLINE CERTIFICATION EXAM

Limited Time Offer
$700
$ 497 Virtual Certification Exam
  • Take Test Anywhere
  • Frameable Certificate
  • Verifiable Industry Credentials
  • Virtual Certification Exam
  • Exam Preparation Included
  • Schedule The Exam For When You're Ready
Special
FAQ
frequently asked questions

Prior To Testing

We require that you test in an enclosed, private space that allows you to maintain a strong and stable internet connection.  An ideal testing space would allow you to close a door to avoid interruptions.  Ensure that your testing space allows for your webcam and computer screen to face yourself.

Perform a system test to download the online proctoring software in advance to ensure that your system will work with our software. Once complete, review the system requirements and shut down all non-essential applications before launching zoom. If you do not shut down non-essential applications, your exam may not load as expected and you may forfeit your exam fee as a result.

After registering, you will receive access to our Learning Management System and can begin completing your Pre-Exam preparation course.  During the course you will be finalizing all the requirements such as Identity verification, testing that your system meets the minimum requirements, preparing your test devices, etc.

The final step of the WISE Level 2 Pre-Exam preparation course will be to choose your test date and time from the calendar system by following the remaining prompts to complete the scheduling process.

Once you have successfully scheduled your exam appointment, you will be sent a confirmation email that will provide you with your appointment details and important information for exam day. We strongly recommend re-checking your system on exam day by running a system test a final time and reviewing the minimum system requirements prior to the start of your exam.  If you experience any issues during the system test or find your system does not meet our system requirements, please log back into your account to reschedule your exam. If you are unable to reschedule your exam, please contact our customer support team for assistance.

Make sure your testing space if quiet, private and clutter free.  Remove all items from your desk except for your test device, tools and equipment.

During the check-in process, you will be asked to take photos of your testing space, which will be checked by a proctor prior to starting your exam. Please ensure that your space is private and secure. 

The system test checks for:

  • General communications between Zoom and CRS servers
  • Download speeds
  • Microphone/webcam functionality and permissions
  • Download of the secure browser
  • Unzipping and launching of the secure browser

We strongly encourage you to read the system requirements and ensure you meet them.

Yes you can. However, students typically have issues when testing from their work computers typically because of firewalls, VPNs, and other security policies that may block video streaming of you during the exam. We advise employers to be aware of testing system requirements if they are testing on work computers.  Students are recommended to test on personal computers rather than their work computers.

Most current hotspot technology is not ideal for maintaining a reliable and consistent connection for students’ testing sessions. For optimal experience, a reliable and stable connection speed of 3 Mbps down and 2 Mbps up is required. We highly recommend testing on a wired network rather than on a wireless network, whenever possible. If testing from home, students should ask others in the household to avoid internet use during the testing session.

You must currently be WISE Level 1 certified and have successfully completed your WISE Level 1 certification to qualify to take the exam.  You will need to provide your WISE code during the registration process.

Checking in

Once you’ve completed all of your required check-in steps, you will see a page that states, “You are almost done with the check-in process”. We ask that you please be patient with us as our teams are checking in candidates who are in the queue. Most candidates will have their exam launched by a proctor within 15 minutes of the exam appointment. If you are experiencing a longer delay, there may be a problem with your photos or your internet connection. If there is an issue with your submitted photos, a proctor will attempt to reach you over chat or your cell phone. The incoming phone number may be unfamiliar to you but please answer so we can help you. If we haven’t contacted you in 30 minutes, we may have lost connection to you and our team has been unable to reach out to help resolve this issue. Please reach out to our customer service team via chat if you require assistance.

Click the “View ID requirements” button on this page to make sure you have proper ID for online testing.


CRS Technical Requirements

Last Updated:  March 18, 2022

It is your responsibility to review the technical requirements to ensure your system is compatible with our online proctoring software. If your system does not meet the requirements and causes a problem during the exam, you will have to reschedule at your own cost.

NOTE: We strongly recommend using a personal computer (not issued from your employer) and a wired, ethernet connection. The two most frequent causes of technical issues with our online proctored exams are testing on (1) a work computer and (2) an unreliable internet connection. Firewalls or security settings from work computers may restrict the software from operating properly. Unreliable internet connections (wireless network, VPN, mobile hotspot) may lead to being disconnected.

Technical requirementTechnical Specification
Operating System 
  • macOS X with macOS 10.9 or later
  • Windows 11*
    *Note: Windows 11 is supported on version 5.9.0 or higher. 
  • Windows 10*
    *Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
  • Windows 8 or 8.1
  • Windows 7
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)
FirewallDo not take your exam in a setting with a corporate firewall (including VPN) or alert your Network Administrator to the network configuration requirements. We recommend testing on a personal computer. Work computers generally have more restrictions that may prevent successful delivery.
Mobile Devices
  • iOS and Android devices
  • Blackberry devices
  • Surface PRO 2 or higher, running Windows 8.1 or higher
    Notes:
    • Tablet PCs running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
    • Tablet PCs only support the desktop client.
RAM

OS specified minimum RAM

4 GB RAM or more

Notes:

  • Dual and single-core laptops have a reduced frame rate when screen sharing (around 5 frames per second). For optimum screen-sharing performance on laptops, we recommend a quad-core processor or higher.
  • Linux requires a processor or graphics card that can support OpenGL 2.0 or higher.
Display

High-DPI displays are supported in version 3.5 or higher

Internet Browser
  • Windows: Edge 12+, Firefox 27+, Chrome 30+
  • macOS: Safari 7+, Firefox 27+, Chrome 30+
  • Linux: Firefox 27+, Chrome 30+

Note: Some features in the web client are not supported on Internet Explorer.

Internet Connection

For optimal performance, a reliable and stable connection speed of 3 Mbps down/up is required.

Where possible, we recommend testing on a wired network as opposed to a wireless network.

If testing from home, ask others within the household to avoid internet use during your exam session.

Webcam

Webcam must have a minimum resolution of 640×480 @ 10 fps.
Webcam may be internal or may be external and connected to the computer.

Your mobile phone may not be used as a webcam.

Mac users may need to allow permissions within their ‘System Preferences: Security & Privacy: Privacy’ settings for Microphone, Camera, Automation and Input Monitoring.

Sound & Microphone

Verify the audio and microphone are not set on mute in Windows.

Mac users may need to allow permissions within their ‘System Preferences: Security & Privacy: Privacy’ settings for Microphone, Camera, Automation and Input Monitoring.

Headphones and headsets (wired or Bluetooth) are allowed.

Browser SettingsInternet Cookies must be enabled.
PowerMake sure you are connected to a power source before starting your exam to avoid draining your battery during the exam.
  

During exam

No.  You may not receive any assistance from other individuals while taking the exam, and you may not allow other individuals to see the test device or computer screen that presents the exam questions.

If another person enters the room while you are testing and/or is visible within your camera screen, your exam will be terminated. Your proctor cannot answer questions related to exam content.

Most issues can be avoided by completing a system test and ensuring that you meet all system requirements in advance of testing. Common issues include an unreliable internet connection and third-party applications trying to run during your exam. We strongly recommend that candidates confirm that all applications have been closed and that there is a sufficient and reliable internet connection prior to testing.

Just like a real repair environment, you should not have a beverage during your exam. Eating during your exam is prohibited, as is the use of tobacco products or chewing gum.

The WISE Level 2 Certification exam is comprised of 2 parts and there will be a brief break between the different testing sections.

Part 1: Apple iPhone Demonstration Exam

Break

Part 2: Samsung Demonstration Exam

Yes. Proctors may interrupt candidates if there is any suspicious behavior or rule violations, and take appropriate actions. Sometimes, it’s to offer a reminder and sometimes it’s to investigate something (show me the room, your desk, etc.).

Similar to proctors at a testing center, online proctors ensure testing rules are followed, but they also must ensure candidates follow some additional protocols for an online proctored exam. Examples of prohibited behaviors include, but are not limited to, failing to follow proctor’s instructions, looking off the screen, mumbling or speaking aloud, covering your mouth or face, using unauthorized materials (e.g. cell phones, headphones, recording equipment, writing materials), interacting with third parties intentionally or unintentionally, or leaning outside the view of the webcam. If a proctor identifies any prohibited behavior, he or she will instruct you to stop. If the prohibited behavior is not stopped your session will be terminated.

Please note: unless during a scheduled break that is built into your exam, leaving the view of the webcam for any reason or duration will result in your exam session being terminated and exam result being invalidated, even if you have already completed portions of the exam. After completing the exam, you must fully close the application before leaving the view of the webcam.

Yes.  We support multiple types of devices such as desktop and laptop computers (running Windows or macOS operating systems that meet these minimum specifications), as well as touchscreens such as phones or tablets. 

We asked that you keep your mobile phones nearby  in case the proctor needs to call you. If your phone starts ringing or beeping during an exam, you should ignore the notifications. If the proctor questions you about the noise, you can explain that it is your phone ringing. If candidates have an alarm or reminder that goes off on their phone, they will be allowed to turn off the alarm.

Note that if a disconnection occurs, the exam timer stops and you will resume from the question or moment you left the exam. We emphasize the importance of having a good, strong internet connection; meeting all of our system requirements; and successfully passing the system test before scheduling your WISE Level 2 exam to avoid this process.

If the connection between you and the proctor is lost, a proctor will try to contact you either through your computer or by phone to see what happened and offer help in restarting the exam. If you do not respond to the proctor, they will revoke the testing session. The proctor will also create a case for you in they system outlining what happened; standard protocols regarding test revocation will be followed. If, during your exam, a proctor asks you to restart or you lose connection to your exam, you can resume testing by relaunching the application through your the Learning Management System.

You will be able to access your grade report after the completion of your exam by logging into your learning management system profile account. 

Headphones and headsets (wired or Bluetooth) are allowed, however you will not be permitted to leave the camera if there is an issue when using them such as batteries dying, etc.

Policies & procedures

  • To ensure a high level of security throughout the testing experience, you will be monitored at all times. Both audio and video will be recorded.
  • You must store personal items away from your testing space for the duration of your exam. If you refuse to store your personal items, you will be unable to test and you will lose your test fee. Please note that, if you need to use your cell phone during check-in, you may do so. However, prior to starting your exam, you must place your phone out of arm’s reach.
    • The following items are not allowed in your testing space:
      • Cell phones, hand-held computers/personal digital assistants (PDAs) or other electronic devices, pagers.
      • Wallets or purses
      • Firearms or other weapons
      • Hats (and other non-religious head coverings), bags, coats, jackets, or eyeglass cases
      • Barrettes or hair clips larger than ¼ inch (½ centimeter) wide and headbands or hairbands larger than ½ inch (1 centimeter)
      • Jewelry that is removable and larger than ¼ inch (½ centimeter)
      • Books or notes for use during your test
  • You may be subject to additional potential inspections, including the following:
    • A proctor may ask you to roll up your sleeves to verify that you have no writing on your arms.
    • A proctor may ask you to empty your pockets for the purpose of ensuring nothing is in them.
    • A proctor may ask you to complete a full 360-degree room scan either during check-in or during your exam.
  • You must follow all of the appropriate check-in and check-out processes as explained. This may include the need to complete a room scan prior to or during your exam. A proctor may intervene if they suspect the presence or use of prohibited items or if a third-party appears.

 

  • CRS uses a mixture of artificial intelligence and a live greeter to diligently check ID submissions to authenticate your identification. We do this to verify each candidate’s identity and to protect the security and integrity of the test.
    • If required, the proctor may ask that you retake a photo of your identification before your exam can start if the image is blurry or illegible. If there are any discrepancies during the check-in process, you may be prohibited from starting your exam. You may not be allowed to reschedule your test appointment, and you may forfeit your test fee. Your exam program defines the specific ID requirements used during the check-in process for your exam and the proctor has no flexibility to add, delete, or alter this process. After starting your exam, a proctor will continue to monitor you, including the use of specially permitted items such as tools and equipment needed for testing.
  • The proctor will start your exam upon verifying that your testing space and ID meet these requirements. You must remain in your designated testing space during the duration of your exam except for specifically allowed breaks.
  • Once you have started your exam, any disruptive, threatening, or fraudulent behavior — or anything specifically against exam rules — may be grounds for terminating your test, invalidating your test results, or disqualifying you from taking the test at a future date. Once you have started your exam, you may not communicate with others, including any third-parties or others within your home, such as children. Proctors will monitor you for suspicious movement during the duration of your exam. Please do not read the questions aloud and do not cover your mouth or attempt to hide your face or move it out of view of the webcam. If any violations are suspected, a proctor will intervene. Depending on the severity of the violation, the proctor may first issue a warning and remind you of the policy in question. If the behavior continues, the proctor may be required to revoke your exam session. Please note that some violations are severe enough to warrant immediate exam revocation without a warning.
  • You may use your cell/mobile phone while checking in for your exam and/or if you experience a technical issue. Any other cell phone use, including but not limited to actively taking a call and having a conversation with a third party who is not a Cellular Repair School proctor, texting, accessing apps, etc., may result in your exam being revoked/terminated.
    • Storing your phone:
      • Once your exam has started, keep your mobile phone in the room where you’re testing, but out of arm’s reach. Your phone may not be kept in your testing workspace.
      • If you need to access your phone during the exam you may reach for it, but stay within the webcam view. The proctor must be able to see you access the phone.
    • Incoming calls:
      • If your phone rings during the exam, limit your interaction to identifying the caller.
      • If a proctor is contacting you, the number may display as an unknown caller, and/or caller ID may identify the number as Cellular Repair School. If this number or contact appears, please answer the call, as a proctor may be trying to reach you.  This will only occur if your session is interrupted due to a technical issue.
      • Any mobile phone use other than engaging with a proctor is strictly prohibited and will result in your exam being revoked. If your phone rings and the call is not from a Cellular Repair School proctor, do not answer it.
    • Outbound calls:
      • You may not make outbound calls for any reason.
    • Silencing your phone:
      • If you need to silence your phone after the exam has begun, first alert a proctor, then wait for their acknowledgement to ensure they understand you are accessing your phone only to silence any notifications.
      • Once you have silenced your phone, move it back to a place where you won’t have immediate access to it.
    • Other notifications:
      • We will not text you during your exam. If you receive a text notification, ignore the notification and continue testing.
      • If an alarm sounds on your phone, first alert a proctor, then wait for their acknowledgement to ensure they understand you are accessing your phone only to silence the alarm.
      • Once you have silenced the alarm or notification, move your phone back to a place where you won’t have immediate access to it.

Exam Rules & Testing Advice

Exam Session Rules

We take steps to ensure that every testing experience is a good one, but we still stop your exam if the rules aren’t followed.

  • You must stay within your webcam view
  • You cannot get up and walk around
  • No one can enter your testing environment
  • You cannot leave your testing environment
  • A beverage in any container is allowed, but no food or smoking
  • You cannot move your webcam once your testing session has started
  • Mumbling or speaking out loud will lead to a warning
  • You must be fully clothed throughout your entire exam
  • Headphones and headsets (wired or Bluetooth) are allowed 

Advice for a successful Testing Experience

Preparation is very important.  Be sure to follow these areas of advice to get the most out of your testing experience.

  • Complete the System Test
  • Make sure you have the right Tools & Equipment
  • Make sure you have the proper devices
  • Use the best internet connection possible
  • Prepare your testing environment
  • How to start the check-in process
  • Tips for capturing your photos on the first try
  • Be careful!  You’re being recorded
  • Technical Issues
  • How to create a support ticket with CRS for help

ID Requirements

Make sure you have a proper ID for online testing

General:

  • All IDs must be valid government-issued in their original form (not a photocopy)
  • Acceptable IDs include: International travel passport; driver’s license; identification card (national, state, or province ID card); alien registration card (green card or permanent resident/visa)
  • By law, certain IDs must not be photocopied, digitized, or captured on camera. Because of this, we cannot accept restricted IDs as identification for online testing, including the U.S. Department of Defense (DoD) Common Access Card (CAC) or certain secure access IDs.
  • Delivery of CRS exams is restricted in North Korea, Cuba, Syria, Sudan, Iran and the Sevastopol/Crimea region of Ukraine. We cannot accept IDs from these countries for online testing purposes.

Name requirements:

  • IDs must include the testing candidate’s name
  • The first and last name on the ID must match the first and last name the candidate used to register for the exam.

Photo requirements:

  • ID must include a recent, recognizable photo

Candidates under 18 years old:

  • During check-in, parent/guardian must present their own ID and give consent for testing candidate to be recorded. Candidate must also present government issued ID if they have one, or student ID if they do not have one.

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