We want you to be satisfied with your course, so eligible courses are covered by Cellular Repair School’s Satisfaction Guarantee.
We stand behind our courses and know that CRS instructors have designed amazing learning experiences for you. We want you to be satisfied with your course, and ensure CRS instructors are protected from fraud or misuse of the Satisfaction Guarantee. For the full details of our Satisfaction Guarantee and refund policies, please read below.
Courses with the CRS Satisfaction Guarantee badge (see below) are eligible. If you do not see this badge visible on the course’s page, then it is not eligible for the policies outlined in this article. Instead, you should find an FAQ on the course page that details the specific refund policy for that course. In the case where you do not see a visible Satisfaction Guarantee badge on the course page, this means this course does NOT include a money-back guarantee.
Here is the CRS Satisfaction Guarantee badge:
Requesting a refund before a course begins
If you enroll in an eligible course and can no longer participate, you can submit a refund request until the course start date. In your refund request, please share the course you are enrolled in and the reason for your refund request.
A member of the CRS team will ensure you have not reviewed a significant portion of the material, such as instructor-provided videos, downloadable templates, asynchronous lessons, etc. If you have accessed a significant portion of the course material, your refund may be denied. CRS may also connect with the instructor of the course to gather any additional context as needed before your refund is processed.
Requesting a refund after a course begins
If you complete a course and are not satisfied with the content or outcomes, you can request a refund up to 14 days after the course ends provided you have fully participated in the course. “Full participation” is ultimately determined and outlined by the instructor of each course, but likely includes:
CRS instructors thoughtfully design the course learning experience to help you achieve the stated outcomes. For this reason, we require that all students fully participate in a course before determining if the course was satisfactory.
Refunds will be determined against an instructor’s stated participation requirements. The CRS team may connect with an instructor to determine the level of your participation in the course as needed.
Satisfaction guarantee and refund policy FAQs
