Every month Cellular Repair School highlights one of our brightest cell phone repair students/business owners in the industry. This months spotlight goes to the owner of “InterWireless Electronics” located in Tampa, Florida.-Cesar Fuenzalida.
Cellular Repair School:
Q: Tell us a little about your background prior to mobile device repair Cesar. Was it at all technology-related?
InterWireless Electronics:
A: We are a husband and wife team proud to introduce InterWireless Electronics at our newest Tampa, FL location. We are a Christian company and we enjoy our dynamic, fun-filled, yet professional atmosphere while working with every individual.
We are licensed locally (FL) and work both within the United States as well as internationally. We are certified with over 8 years experience, and hold several certifications including LG and SAMSUNG, as well as Comprehensive Mobile Devices Training, levels I, II, and III, and Advanced Tablet PC Devices Training, levels I, II, and III. Our technician has LOVED electronics for most of his life, and the excitement and enjoyment of working with electronics grows every day as fast as technology is growing.
Cellular Repair School:
Q: Do you remember the first day you opened for business? What was going through your head?
InterWireless Electronics:
A: We opened for business on Monday, August 18th. We were excited. This was our dream for many years, and everything just felt right. Of course we felt that new nervousness and excitement the first time our doors were open to the public, but it evaporated quickly as we started getting busy with new customers and the system we were using started producing great efficiency and good results.
Cellular Repair School:
Q: InterWireless Electronics is a relatively young business; how has business been since your grand opening?
InterWireless Electronics:
A: We are still very new, we’ve only been open for four weeks, but things “clicked” into place when we had 3 return customers and a whole list of 5 star ratings and positive reviews on our webpages all in just the 3rd week of being open.
Cellular Repair School:
Q: What has been your biggest challenges opening your own repair shop?
InterWireless Electronics:
A: It took a lot of hard work and labor, time and money to get started. We did a lot of the remodeling and construction in our building ourselves to cut costs; and what made it possible was help and support from our family and friends. It took us almost a month to get ready just to open up shop. We are very happy with the results, and our customers all have wonderful things to say about InterWireless Electronics. Being newer to the area, one of the largest challenges was finding out about the highest demands here for repairs and getting those items in stock as soon as possible, once that is taken care of, things move much smoother.
Cellular Repair School:
Q: What has been your biggest accomplishment opening your own repair shop?
InterWireless Electronics:
A: Our biggest accomplishment so far is the amount of happy customers we have had. So far we have gained 100% in positive reviews, and we have had all positive experiences here in the Tampa, FL area as far as good customer clientele, walk ins/traffic, and customers seeking the kind of repairs we offer. There is definitely a huge market for repair services out there. It’s a great industry to be in. We are blessed to be in the business.
Cellular Repair School:
Q: How Do You Feel About The Repair Industry And What Do You Think The Future Holds For This Industry…and How Do You Plan On Adapting To The Changes?
InterWireless Electronics:
A:Technology is absolutely amazing! It continues to grow every day, and our goal is not only to keep up but, to go beyond the limits with our quality repair work, insuring the best of services to the highest “technology bound” customers.
Continued education is also a practical and necessary key to “keeping up” with the new changes, especially if you want to be able to do the latest/newest repair work on the newest devices. We like to see our company as having “NO LIMITS”! That is our goal.
Cellular Repair School:
Q: You offer all types of repairs and your location ; what tools do you find absolutely necessary for this repair? How long does it take for you to complete?
InterWireless Electronics:
A: We offer repairs and services on all cellular devices, tablets, and game consoles for all Apple, Samsung, Motorola, Nokia, LG, HTC, Sony, and Blackberry phones, and we are happy during repairs or services to help customers gain a better understanding of any feature on their device(s). We try to help people avoid huge replacement fees by repairing old/broken/damaged/non-working parts with new ones, leaving their device looking brand new when we are finished repairing it.
Its amazing to get a customer’s smile of satisfaction when you are able to repair a set of old “Beats” headphones and return it to them in perfect, new, working condition. We also buy old phones, and sell accessories such as cases, batteries, and chargers. We love offering discounts and % OFF specials for students, military, veterans, retirees, and all first time customers, anywhere from 10% OFF to 25% OFF all repairs makes everyone happy. We can’t wait to serve the next customer.
Cellular Repair School:
Q: Making money is great, but what do you value the most at the end of the day?
InterWireless Electronics:
A: We most value people and maintaining good relationships with them as well as everyone we come in contact with. For this reason excellent customer service is at the very top of the list. We want to provide the best experience possible and we want people to return so we provide the best experience for every individual. We also believe in the very best of the best, which is why we only do high quality repair work on every device. We work efficiently and we value our customer’s time as much as we value our own. Its not so much about the speed as it is the quality of the repair being done.
If everything seems under control, you’re just not going fast enough. – Mario Andretti
— CellularRepairSchool (@cellularrepairs) September 18, 2014
